©2019 by Jim Robinson, PhD.

Feedback and Complaints

I am committed to developing and learning at every opportunity. Feedback is a useful way for me to reflect, refine and keep developing my practice. Please do contact me about any aspect of my work via the contact form at the bottom of the page, or by email at connect@jim-robinson.com.


Complaints Process


I am committed to providing high quality mediation services and take all complaints very seriously. As with feedback, I also treat all complaints as opportunities to reflect, learn and improve.  If you are not satisfied with any aspect of my service please feel free to use the following complaints procedure:

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  1. In the first instance, please address any aspect of my service that you are not satisfied with by emailing me at connect@jim-robinson.com. If possible, please do this within two weeks of the relevant incident. I will contact you as soon as I am able, no more than two weeks later, to look for ways to resolve the issue. 

  2. If you are not satisfied with the outcome of this initial process, or if it was not possible to resolve your complaint, then the matter can be referred to the Civil Mediation Council (CMC), with whom I am registered. They can be reached via email at registrar@civilmediation.org. Details of this process can be found here.

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